Privacy Policy

We value your privacy very highly. Please read this Privacy Policy carefully before using the mvnprotocol.com website operated by Advanced Therapeutic Motion, PC ("us," "we," "our"). This Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.

What Information Is Collected

We collect and store personal information that you provide to us through this Website. This includes personal information, contact details, and phone numbers you submit through our forms. In the last 12 months, we have collected the following categories of information:

• Personal Information: Full name submitted by the consumer through our contact and appointment forms.
• Contact Details: Email address submitted by the consumer, used for service communications and marketing.
• Phone Numbers: Mobile and landline phone numbers submitted by the consumer, used for appointment reminders, service updates, and SMS communications (with consent).
• Technical Information: IP address automatically collected when you visit our website, used for analytics and service improvement.

Type of Information	Source	How We Use It
Name	Submitted by consumer	Marketing & advertising; Providing customer service
Phone Number	Submitted by consumer	Appointment reminders, service updates, and marketing communications (with consent)
IP Address	Automatically collected	Marketing & advertising; Providing customer service
Email Address	Submitted by consumer	Marketing & advertising; Providing customer service

How We Use Your Data

We use the information we collect about you for the following purposes:

• Providing Services: To schedule and confirm appointments, deliver our neuropathy education and coaching programs, and fulfill service requests.
• Communications: To send appointment reminders, follow-up messages, and service-related updates via SMS, email, or phone (where consent has been provided).
• Marketing: To send promotional offers, program updates, and educational content related to our neuropathy services — only to individuals who have provided express consent.
• Customer Service: To respond to inquiries, resolve complaints, and provide ongoing support.
• Analytics & Improvement: To understand how visitors use our website and improve our services and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

We do not use your personal information for the purposes of targeted advertising, nor for profiling.

With Whom We Share Your Information

We do not share nor disclose your personal information to any third parties for their own marketing or advertising purposes.

SMS Opt-In Details

When you submit our contact form at https://mvnprotocol.com/contact-us, you may choose to opt in to receive SMS messages from PhyxMe Neuropathy / Advanced Therapeutic Motion, PC by checking one or both of the following consent checkboxes:

• Marketing messages: Promotional offers, program updates, and special opportunities related to our neuropathy services.
• Non-marketing messages: Appointment confirmations, reminders, and service updates.

Both checkboxes are unchecked by default. Consent is never required as a condition of purchase or service. By opting in, you agree to receive SMS messages sent from +1 312-598-1035. Message frequency varies based on your activity and appointment schedule. Message and data rates may apply.

To opt out at any time: Reply STOP to any message. You will receive one final confirmation and no further messages.
For help: Reply HELP or contact us at [email protected] or +1 312-598-1035.
To re-subscribe: Reply START at any time.

SMS opt-in data and consent are never shared with third parties or affiliates for marketing purposes.

Sale of Your Information

We do not sell your personal information.

Cookies & Tracking Technologies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website uses cookies and similar tracking technologies to operate effectively and understand how visitors use our site.

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: We use Google Analytics to collect information about visitor behavior and website usage. This helps us understand how users interact with our site so we can improve it. Google Analytics may collect your IP address and browsing behavior in an anonymized form.
• Marketing Cookies: We may use cookies to track the effectiveness of our advertising campaigns.

To opt out of Google Analytics tracking, please visit https://tools.google.com/dlpage/gaoptout/. You can also manage cookie preferences through your browser settings.

Children's Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Information Retention

We retain your identifying information until you opt out of receiving messages from us.

Data Security Practices

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted data transmission: All data submitted through our website is transmitted using SSL/TLS encryption (HTTPS).
• Access controls: Access to personal information is restricted to authorized personnel only, on a need-to-know basis.
• Secure platforms: We store and process data through GoHighLevel (GHL), a SOC 2 compliant CRM platform with industry-standard security controls.
• SMS data protection: Phone numbers and SMS opt-in consent records are stored securely and are never shared with third parties for marketing purposes.
• Regular review: We periodically review our data collection, storage, and processing practices to guard against unauthorized access.

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected].

Your Privacy Rights

All visitors or users of this website have the following rights with regard to their personal information:

• The right to opt out of use of your personal information for targeted advertising
• The right to access the personal information we have collected about you
• The right to know what personal information we have collected, including categories, sources, and purposes
• The right to know whether your personal information is sold or disclosed and to whom
• The right to say no to the sale of your personal information
• The right to opt out of the sharing of your personal information
• The right to opt out of profiling that produces legal or similarly significant effects
• The right to request deletion of all or some of your personal information
• The right not to be discriminated against based upon your exercise of privacy rights
• The right to equal service and price, even if you exercise your privacy rights
• The right to data portability (where technically feasible)
• The right to request amendment of your collected information
• The right to limit the use and disclosure of your sensitive personal information
• The right to confirm whether we are processing your personal information
• The right to obtain a list of specific third parties to whom we have disclosed your information

Exercising Your Rights

You may exercise the rights specified above by submitting a consumer request to:

We will need to verify your identity prior to processing your request. To verify your identity, please provide your name, phone number, and email address with your request.

We will respond to most consumer requests within 30 to 45 days of receipt. You may also designate an authorized agent to exercise your rights on your behalf. We reserve the right to deny requests where exceptions in law apply and will provide written reasons for any denial. You have the right to appeal any denial within the timeframes permitted by applicable law.

Do Not Track

We do not support Do Not Track ("DNT"). You can enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy to this website.

Questions

If you have any questions about this Privacy Policy, please contact us at [email protected].